Last updated: November 2024
Look, we get it - nobody really enjoys reading these things. But at Onyx Venlar Quint, we're pretty serious about keeping your info safe and sound. So we've tried to make this as straightforward as possible, without all that legal jargon that makes your eyes glaze over.
When you book a stay with us or sign up for our spa services, yeah, we're gonna need some info. Nothing crazy though - just the basics like your name, email, phone number, and payment details. If you're planning an event in our conference facilities, we might ask for a bit more depending on what you're organizing.
We also pick up some technical stuff when you browse our site - your IP address, what browser you're using, that sort of thing. It helps us make sure the website actually works properly for everyone.
Here's the deal - we don't sell your information. Never have, never will. That said, there are a few situations where we share data, but it's always for legit reasons:
Our payment processors need your card info to actually process transactions. Our concierge services might share details with trusted partners if you've requested something specific, like restaurant reservations or transportation. And obviously, if the law requires us to hand over information, we've gotta comply with that.
Everyone we work with is vetted and bound by confidentiality agreements. We're not just handing your data to anyone who asks nicely.
Yeah, we use cookies - and nope, not the chocolate chip kind. These little bits of code help us remember your preferences and make your experience smoother. Like if you've looked at our luxury suites before, we might show you related content.
You can turn off cookies in your browser settings if you want, but heads up - some features might not work as well. It's your call though.
This is your data we're talking about, so you've got options. Under Canadian privacy laws (PIPEDA, if you wanna look it up), you can:
Access - Ask us what information we have about you
Correction - Tell us if something's wrong and we'll fix it
Deletion - Request that we delete your data (though we might need to keep some stuff for legal reasons)
Opt-out - Unsubscribe from marketing emails anytime
Just shoot us an email at reservations@onyxvenlarquint.info or give us a ring at (416) 555-0189 and we'll sort it out.
We take security pretty seriously around here. All your payment info is encrypted using industry-standard SSL technology. Our servers are protected by firewalls, and we regularly update our security protocols to stay ahead of any potential threats.
That said, nothing's 100% foolproof on the internet. We do everything we can to protect your data, but we can't guarantee absolute security. That's just being honest with you.
We don't hang onto your information forever. Once it's served its purpose, we either delete it or anonymize it. Generally, we keep booking records for about seven years (tax reasons, mostly), but marketing preferences and that kind of stuff gets cleared out much sooner if you're not actively engaging with us.
Sometimes we'll link to other websites - maybe local attractions or partner services. Just so you know, once you click away from our site, we're not responsible for their privacy practices. Give their policies a quick look if you're concerned.
We might update this policy from time to time as our services evolve or if regulations change. When we do, we'll update the date at the top and let you know about any major changes. If you've got a reservation with us, we'll probably send you an email too.
Seriously, if something here doesn't make sense or you've got questions about how we handle your information, just reach out. We're real people and we're happy to explain anything in plain English.
Onyx Venlar Quint Hotel
1285 Bay Street, Toronto, ON M5R 2C1, Canada
Phone: (416) 555-0189
At the end of the day, we're in the hospitality business. Your trust means everything to us, and we don't take that lightly. Whether you're here for our spa services, planning a conference, or just enjoying one of our luxury suites, we want you to feel comfortable knowing your privacy is protected.